Truist - Milton, Florida

Gamay Kano

Friendly people, great service. But the drive through always only has 1 lane open in the drive thru when I stop by to deposit checks into my commercial account.

Dee Propertunist

The worst customer service I have ever experienced. Waited on hold for 20 minutes to dispute a charge. The automated service hung up without me ever talking to anyone.

Waited another 35 minutes on hold for the second call. Spoke to a woman. I told her this service hasn't been very good so far and she hung up.

Calling a third time. 11 minutes on hold so far.

Try a different bank.

Ezra Ivey

Do not put your money with this bank!

Drive thru half the time isn't open - annoying, ATMs are randomly "out of order"..
They are always slow, accounts don't reflect pendings, tons of fees.. checks supposed to clear next day receive convenient holds to force nsf.. Needless to mention the help in Milton is cans.
I won't even waste my time explain my situation except for after the merger it was total nonsense.
Go to a credit union, this bank is garbage.

Stephanie McMillin

Bad attitudes.. never helpful.. rarely have customers when I am here, however it still takes forever to get service! My business uses this banking institution, If I it were up to me we would switch to a financial institution with better customer service standards. The teller actually rolled her eyes at me when I pushed the call button in drive thru. Find another bank is my suggestion to anyone looking to use SunTrust !

taylor Morris

This place is full of uneducated people. The incompetence is something I have never seen in my own ten years of working in the banking field. Thank god I don't work with them. 0/10 recommended banking somewhere else. I don't even have a personal account, only a mortgage and I'm this passionate about warning others.

d

Suzanne wouldn't cash my check because She said my mask wasn't up above my nose but yet neither was her mask nor the teller next to her!!! and SUZZANE refused to provide me any service and I asked for her manager (I think was AMANDA) and she was absolutely wonderful and politely cashed my check without any issues and I would like to say THANK YOU TO AMANDA( Forgive me if I'm wrong on the name) but as for SUZZANE I really Hope you get better people skills And become A positive employee And not so much disrespect and negativity, Not only for your sake but for the sake of the company supposed to be a role model for the Company fine but I would think if I was in the wrong that your manager would not have serviced me either.

Richard Burton Jr

Save yourself and go somewhere else ! Recently we had an issue with fraud and reported it which they reversed the charges, closed original account and opened a new account to find out two weeks later they charged our new account the same fraudulent charge ! Thier "fraud department" said they tried to contact us which phone records proved was a lie so SunTrusts excuse was "well you did business with them before".
Save yourself the stress which is now causing my health issues, GO somewhere else ! !

April Levins

Absolutely obsurb rules. Went in to cash a $22.75 check and because I dont have an account with them and didn't have anything other then my drivers license they refused to cash their check.