Reflections Counseling and Consulting Services, LLC - Wethersfield, Connecticut

Reflections Counseling and Consulting Services, LLC, se encuentra ubicado en la dirección 1177 Silas Deane Hwy, Wethersfield, CT 06109. Ofrecen una variedad de servicios de salud mental, incluyendo asesoramiento, terapia familiar, terapia matrimonial y psicoterapia.

El sitio web de la empresa es reflectionsccs.com, donde puedes encontrar más información sobre sus servicios y cómo programar una cita. También puedes llamarlos al número de teléfono 08370401 para obtener más información o programar una cita.

Este centro de rehabilitación cuenta con características diseñadas para personas en sillas de ruedas, incluyendo una entrada accesible, estacionamiento y sanitarios accesibles. Además, ofrecen estacionamiento en el lugar y recomiendan concertar una cita antes de visitarlos.

Según las reseñas de Google My Business, Reflections Counseling and Consulting Services, LLC tiene una opinión media de 3.3/5, basada en 19 valoraciones. Es importante tener en cuenta que las opiniones de los clientes pueden variar y es recomendable revisar varias fuentes antes de tomar una decisión.

Opiniones de Reflections Counseling and Consulting Services, LLC

Laurie Stawarski

1/5

Poor experience. Sabrina was excellent my therapist she left. They gave me someone who was straight out of kindergarten next. That didn't work. Next someone who pretended to know what therapy is. That didn't work. Get Julia who is phenomenal. Love her. And I send a text message as I've done and told Kristina that I'm very sick and will not be able to make it at my appointment, 8 hours from now. Did not get any text message back nor an email. I anticipated getting something from her. Very unprofessional. The last time that I had to call out it was a half hour before my appointment because I was stuck at CVS trying to get a prescription in line and they charged me. I thought this was very unfair they could have Let It Go for one time. Yes they are all about money! So now I'm left without a very good therapist finally I had. I do not recommend this company at all. They are all about the dollar. And a lot of reviews prove this. There are things that they can Overlook but they don't. I did get a response back from this receptionist and she said simply, like she didn't understand what happened? Simple I sent you a text message you never responded. Very poor communication

Alysha

2/5

The counseling itself was not the issue. I enjoyed my time here. The issue was that life happened and I could not line my schedule up with my counselors. After a few weeks of not being able to coordinate, I was called and told they would have to drop me as a client if I did not schedule an appointment! How off putting. I never when back after this. They really just threw me out the door like all the work we had done didn’t matter.

jazz shan

1/5

Money hungry people! Literally spoke to someone all of 2 times with one being a cancelled appointment due to the therapist being sick. Now all of a sudden they are double and triple charging me. They’re con artist, please research another provider before making an appointment. I’ve already started the process to reverse payments with my insurance company!

Lauren Bord

1/5

The two therapists I was seeing at this practice ended up leaving so I asked for my medical records to be sent to one of them because I am still seeking treatment with her and it was the most stressful and frustrating experience ever. I was told by Kari Ann, owner I just had to email over the request and they would send them to me which I did. 15 emails and over 10 phone calls later I still didn't have it. I also filled out a PHI with my insurance company then I was told I needed to fill out a ROI, which I ended up doing with no problem. Long story short, I had to get an attorney involved just to get my medical records. The whole process took over a month, hours of my time and I ended up getting overcharged for them, I just wanted to be done with this company so I didn't bother mentioning that. A few months later, I needed to contact Reflections regarding an issue with my FSA account and came to find out my phone number was BLOCKED!

Nyahmanismom

1/5

It took me a long time to leave a review for this place, but here it goes. I brought daughter in about 4 times. When I scheduled her 1st visit I mentioned we had private insurance & medicaid as a secondary to cover copayments. The lady said " it wasn't a problem" after about our 3rd visit the counselor asked me to come in also. I do & she looks concerned. She tells me I need to get in touch w their billing office bc they haven't been receiving copayments. The very next day I call medicaid & they inform me the 1st copayment had been paid & the 2nd visit was pending. I call the billing office
& tell her who I am & my daughter (the issue with copayments) she replied with "we're all aware with the situation" strange..
Since I couldn't afford the copayments the billing office said they would call me when the chks were received so I could schedule additional visits. I'm not sure what the issue was maybe they weren't being paid quick enough. I felt we were being discriminated bc our insurance. The billing office never called me & we had one more visit that was already scheduled. After that visit I asked my daughter how was it. She said the counselor told her "I don't know what else to tell you" about some issues my daughter was having at the time. We decided not to go back. (They never call me either) Here I am again looking for help & stumbled on this place. I was disappointed to say the least.

Rachel Levine

1/5

My second review, after leaving an upset, unflattering review within half on hour on a Sunday, I receive a text from the founder on my person cell phone asking me why, and she thought I was ok, and that I said thanks for her help. I said you must misunderstand, it is your job to help, I was tired of going back and forth with you, because you have to have the last word, who needs therapy? I should not need to ask for a bill, it should be sent to clients. I was covered by insurance with TeleHealth and forced to come into the office, and started being charged, and received no notice from the office that they were going to start charging my card, they forced me to keep on file to even see a therapist in their office. I understand that insurance blah blah, when you make a change to a clients billing and you are going to be charging money to a card on file it is only nice to send a bill, forewarn, say something. NOTHING! For months.
Fast forward a few days I ask for all my records, billing, diagnostic, I am by law allowed access to it all, and now no one in the office will say BOO to me. I have to message the therapist and say I will get a lawyer involved. I get a threatening, "This is my last e-mail to you, you said don't contact you anymore" umm yeah, on my personal cell phone, but I would think if a client is asking for their records you would respond. Not worth it, therapy for therapy is needed.

Deirdre Castoro

5/5

Since opening my small business, Reflections Counseling and the owner, Kari Ann, have been huge community supporters. They have been wonderful to collaborate with - very respectful and easy to communicate with. And always so professional. I love working with them!

Love

1/5

Unfortunately, I can't recommend this practice. This is what I've experienced and I think it's important to know. My therapist several times had to cancel or reschedule appointments on the same day due to medical conditions, which is understandable; however one time I had to reschedule my appointment on the same day due to a medical condition as well (being sick)and I got charged $105 for no show/cancelation fee. I called to talk to them and try to fix it; but apperently K. Greaves won't approve the refund. It sounds very UNFAIR to me. To me it sounds that it's ok for the therapist be sick and cancel at anytime, but if the patient is really sick and has proof that went to a doctors appointment on the same day it's not ok. So BE CAREFUL !!! Don't get sick on the same day of your appointment because they don't care and you will be charged!! Also the lack of communication in the office is bad. Got a call from the office that my therapist won't be returning after a medical procedure (totally understandable) that I needed to switch therapist. I had no problem with that. However I reached out to my therapist to wish her well and to make sure she was ok. SURPRISED!!! She had no clue what I was talking about. Very disappointed with this practice and unfortunately I can't and won't be recommending it to anyone.