RedAwning - Petaluma, California

Joseph Urbano

Another horrible management company making short term rentals miserable for guests. Stayed at a 15 person home with 10 guests. Greeted by a fire alarm out of battery beeping, a toilet that didn't flush, a moldy coffee machine, and an oven so caked with gunk it couldn't be used without smoking up the whole house. Company made me take pictures of everything but offered absolutely nothing in terms of fixing the issues or any compensation. Avoid at all costs.

Charles Arens

My wife and I sent the week at Keystone. Great resort and experience, easy check in and check out, clean well stocked condo and very close walk to the ski lifts and restaurants. Hot tubs were small and crowded so we avoided! Haha. We got to see some moose, they are everywhere, but its fine as long as you avoid getting to close to them:)

Mike Mattox

Caution to Hosts: RedAwning Accounts Payable Team is completely incompetent OR shady and dishonest. Payments as a Host during my first 3 years were processed the day after guest check-out (in accordance to the RedAwning Host Operating Agreement). Over the last several months, payments have been frequently withheld 10 days, 15 days and on a few occasions over 20 days after guest “check-out”. Just for context people who Host directly on the Airbnb platform get paid the Day after Guest “Check-In”. No logical reason for RA Host payments to be processed 20+ days after Guest “Check-Out” date especially if they visit 4-7 nights, which would be almost a month later than the RA Accounts Receivable team received payment from Airbnb.

Update: Reached out to Airbnb Support Team and they said all payments to Hosts are sent the day after Check-In. Redawning needs to be more transparent about why they “claim” they get paid late so we get paid late 15+ days after “check-out” when Airbnb support said RA gets paid day after “Check-In”. RA should just be honest and say we are withholding Host payments because of (xyz…fill in a good reason to withhold payment) or tough cookies deal with late payments or quit our service we don’t value you. They need to stop passing the blame onto Airbnb as the reason for Host payment delays. Most Hosts are trying to provide a great guest experience and get paid in a timely fashion. Now I have to track payments or lack of payments and constantly remind RA billing and resolutions team so they don’t forget to send guest payouts. Really Sad, because it was such a great experience my first 3 years working with the RedAwning team.

rebecca schmidt

Clean place, super pet friendly! The backyard was really big and went right to the water and my pups couldn't have been happier. Throughly enjoyed the entire stay with a host that was helpful and responsive. Absolutely would and plan to stay again!

Sue Schenkus

Our 8 days in Port A was lovely. Great staff at Beachgate Condos. Heated Pool huge winter plus!!

Robert Maddrey (ThickerThanWater)

All I can say is that we loved it, We had a wonderful and memorable stay while we were there and you guys were a big part of it.The room was excellent, clean, and the view of Diamondhead was spectacular! Washer & dryer right down the hall, parking was free and easy. Also, we were within walking and driving distance of everything. About a 7 minute walk to Waikiki beach. Everything was close whether you're walking or driving. Location was great. I felt like I got my money's worth. I would stay here again for sure! Aloha!!

Scott

Perfect 17-Day Stay at Waikiki
Had a marvelous stay at a Red Awning condo that was about a 4-minute walk to the beach. Room was clean, efficient and included everything we needed…we never made request for anything that was missing or broken. The check in and check out were the most efficient we’ve ever experienced. The room painting and cosmetic repair was a bit sloppy and the shower needed a deep hard cleaning to remove mineral buildup that initially was a concern for us thinking there would be other issues, but really everything else was perfect. We would recommend this condo to those looking for a nice place to stay that’s a great value.

Scott Edlund

Red Awning put us in a totally different unit than what was booked and what was paid for. I have been trying to resolve this for over a week and have received no help, only excuses. Beware before booking with them, truly the worst customer service experience I have ever received. They refuse to take ownership and responsibility for their mistake. I understand mistakes happen and only want that to be acknowledged and made whole for the mistake.