Arlene T
2/5
Not a fan! They spin their explanatipns to make you believe you're purchasing a "package" NOT a monthly automatic membership!!! I have SEVERE neck, back, and hip issues which I explained to them on my 1st visit. They offer $249 monthly for unlimited classed or 8 classes for $199. I believe there was another larger option but after speaking with the front desk lady and telling her I was not sure if my body could tolerate it or how my body would react, I decided to do the 8 class package to "try it out". Of course, I asked, " how much time do I have to use them? When I buy a package, am I stuck with a time frame to use them in?" I was told "It's super simple, no worries, you never have to worry about losing any classes, you can roll them over into the next month. You can take it slow and see how your body does with the classes." NOT ONCE was I told that the $199 for 8 classes was an automatic monthly commitment! ALSO, NOT ONCE was I told that YOU HAVE TO REQUEST FOR YOUR CLASSES TO ROLL OVER, and let them know you don't want any to expire. As if anyone would WANT their PAID FOR classes to expire!! After 6 classes, I saw another $199 charge on my credit card. I of course asked "why on earth is there another charge? No one even mentioned it was automatic every single month! " They paint a pretty picture of how great their "flexible" program is and how it will help me build muscle as I recover from multiple spinal surgeries. NOT FLEXIBLE OR USER FRIENDLY AT ALL!!! I can not do 2 classes every week as some weeks I can not even walk! I asked immediately how to stop that from ever charging me again and was told i had to do a written 30 day notice. I of course did the notice and, It was at this point she also mentioned, "looks like you have expired credits, I will reactivate those too so that you have those to use before your cancelation expires." So, AFTER I found out they charged me the $199 again without my knowledge and understanding, finding out what was left of my original 8 classes expired and didn't roll over, then filling out a 30 day cancellation, now, I have 10+ classes to use within the next 3 weeks!!! If I couldn't physically do 8 classes in 30 days, how on earth can I do 10 in 21 days? DO NOT GO HERE UNLESS YOU KNOW 1000% THAT YOU CAN COMMIT TO AT LEAST 8 MONTHLY! Otherwise it is a SCAM to overcharge and under deliver!! With that said, after what I thought was a very thorough explanation from the lady at the desk, I didn't read the "fine print". Honestly, I should have but, who really does when they believe all of their questions were answered by the staff representative of the program.
The only plus is that there are a few really great instructors. Andrea is amazing as is the gentleman who teaches there too but I'm not sure of his name. He is a dancer and is wonderful to be taught by. There is a younger girl that teaches, too. Brittany, I believe is her name. She is condescending and talks to everyone as if we are all toddlers. That, and she gets easily irritated if someone isn't doing the moves properly. She has potential, but i avoid her classes as you leave feeling reprimanded and spoken down to.
