Bulloch Solutions - Statesboro, Georgia

nope N. H. ?.

I contacted Bulloch Solutions to inquire about fiber service availability at a specific address. While I understand that not every inquiry may have the answer a customer is hoping for, the responses I received from Allyson Smith were dismissive, unhelpful, and lacked basic professionalism.

Despite asking clear and detailed questions about why the service was unavailable and whether there were plans for future expansion, Allyson’s initial response simply stated, “We do not provide service at that address,” without any explanation. When I followed up to request clarification and alternatives, her replies remained brief and avoided addressing my inquiries directly.

As a representative of Bulloch Solutions, Allyson demonstrated a lack of effort to provide helpful information or to connect me with someone who could offer further insight. Good customer service requires clear communication, a willingness to assist, and the ability to guide customers toward solutions, none of which were evident in this interaction.

I hope Bulloch Solutions will use this feedback to address customer service issues and provide additional training to ensure representatives, like Allyson, meet basic service expectations. Customers deserve respectful and thorough responses, even when the answer is not ideal. Clear communication and professionalism are critical to maintaining trust and satisfaction.

Paula D.

I have to tell everyone, I used to work with Bulloch Solutions on a regular basis when I worked in Statesboro, and always had a good experience. When I moved to our Pooler location, and Bulloch grew, just as we did, I lost track of them and didn't really deal with them much. Well today I did. I honestly think they have gotten better!! I needed some information in a specific format; not your every day request either, and they got it to me in a matter of hours! It was perfect, more than I could have hoped for. I am so glad we still use them company wide, and I wish I still got to deal with them on a regular basis. I would have given them 10 stars if google would let me! Thank you so much Kyle and Chris! Happy New Year!!!

Laura L.

Thank goodness for Bulloch Solutions! This company handles my business internet, and I have rarely experienced such great service. I feel like they value my business and really make an effort to quickly fix any issues that arise. I have dealt with many phone/internet companies over the years and Bulloch Solutions has the best service AND customer service by far. Thank yall for all you do!!

Deborah O.

We had an outage last week during the night and when the system came back up our network for computer, printer and TV's had the memory wiped out. I was able to get everything working except the printer. Nothing I tried worked and I was at the end of my rope. I called to beg for a technician to come out and help me. I got Kevin on the phone and what a lucky day for me. He suggested we try to resolve the problem over the phone. He was wonderful, very patient and kind to me. He got the problem resolved, explained everything to me in case of future problem and I am back in business. I can't thank Kevin enough (sorry I didn't get your last name.) I am new to the area since February. I have had about 4 interactions with Bulloch Solutions. All were very positive. Of everyone I have dealt with here this company, by far has the kindest and best Customer Service. I hope it doesn't change.

CHARITY M.

Bulloch Solutions provides top notch service! I cannot say enough great things about this company! Got us up and running in no time...even in the rain!! Thanks Bulloch Solutions for being AMAZING!! Very easy to work with!
Communication about what was happening is key for me and I can honestly say that Bulloch Solutions has this skill down!

Party I.

We had an outage last week and were unable to operate. Bulloch Solutions was quick to solve our issue. Josh Kyle was super friendly and had us back up and going in no time!

Joel H.

Bulloch Solutions is AWESOME!
A nearby lightning strike took out some equipment and our internet was down.
I called them on Sunday and they came and repaired/replaced everything promptly the same day.
They were also extremely professional and customer-focused the entire time.
Thank you Stuart, Alex, Blake, and anyone else who was part of this process.
What a great TEAM!

Dyana

Have had the best experience with Bulloch Solutions. Very easy to work with, super nice staff!