Academy Travel USA & Travel School - Arroyo Grande, California

Colby BallesterosRazo

Dianne could not handle planning a Destination Wedding Cruise for myself and my 50 guests. She was very unorganized, continuously got our names wrong, booked with incorrect spelling of names, (kind of important for international travel) She would not return phone calls in a timely manner, she did not mail out invoices to my guests as they booked as promised. She quoted us a $25 deposit to book a cabin but then changed it to $100 with no explanation. She attempted to create a "wedding flyer" with all the pricing and cruise info for my guests. The flyer looked like a child make it and was confusing. She had to change this flyer at least three times which caused issues for me trying to create "Save the Dates" and a wedding website. When I told her how displeased I was with her service and that all of my guests had complained to me about her, I ask her to release my group reservation to a different agent. She refused. Myself and ALL my guests asked her in writing to cancel our group reservations and she tried to charge me a commission fee of $897 even though Carnival's policy is that all monies are refundable up to 45 days prior to sailing. She refuses to work with me to rectify the situation that she messed up. She even hung up on my new travel agent who was just trying to help fix the mess. Myself and all of my guests have had to now dispute the charges through our banks in order to get our money back just so can rebook with a new agent. Very disappointed, she is very unorganized with a lack of compassion and consideration for myself and my wedding party.

Sallie Hoge

Dianne helped my family and me book a family reunion, with hotel and flights. She was very helpful and full of good advice. I will use her and Academy Travel again!

Jah Maze

So helpful, I skipped first day of trip! Lol!

Julie Spinola